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When a team loses half its roster, the season usually falls apart. For the 2025 Indiana Fever, it became the reason they thrived. By September, the Fever had lost Caitlin Clark, Sophie Cunningham, Sydney Colson, Aari McDonald, and Chloe Bibby — all to season-ending injuries. They used 18 players — one of the highest turnover counts in WNBA history — and still pushed the Las Vegas Aces (2025 Champions) to overtime in Game 5 of the semifinals. That doesn’t happen by luck. It

This comes from a real one-on-one I had with my Director of Sales years ago. We were talking about leadership, and she asked me how I managed. I don’t remember the exact question, but I do remember my answer. I said: “Okay, imagine this. You and I both need to drive down to Miami for a retail conference. It’s three days away. Neither of us has ever done the drive before. And remember—this is pre-smartphones. No apps, no Waze telling us about a speed trap 10 km ahead. Just us

In a leadership meeting a few years back, tension was running high. Not long ago, I sat in on a meeting where two managers went...

In collaboration, the big question isn’t “Who’s right?” — it’s “How do we get it right?” I learned that lesson in the unlikeliest of...

Early in my leadership journey, I believed trust was the secret to building high-performing teams. And in many ways, it is. But I’ve...

I was reminded of something last week while listening to CBC Vancouver Early Edition hosted by Stephen Quinn. He was interviewing Nicolas...

I had zero retail experience. Not even a part-time mall job. So when I was promoted to lead the expansion of ClearNET’s corporate stores...

Trust is the foundation of every successful team. It’s earned through consistency, transparency, and a genuine commitment to shared...

I learned that lesson as a newly promoted Regional Director at ClearNET, shortly after the launch of the MiKe network. Performance in our...

One of the most powerful lessons I’ve ever learned about intrinsic motivation came when I was just 10 years old. I played for the North...

Early in my career, I thought people either had intrinsic motivation—or they didn’t. Then I took on the challenge of building a national...

“Are you holding your people accountable?” It’s a question I’ve heard more times than I can count—often asked with concern, and...

As retailers, are we potentially overlooking structural issues that hold back store and sales associate performance? Do the metrics and...